Frequently asked questions about CLEO’s Guided Pathways

CLEO’s Guided Pathways are free online tools that help you fill out legal forms. They guide you through a series of questions and use your answers to generate the documents you need. The pathways also give you instructions about what to do next, like how to file your forms with the court. You can find all the pathways at stepstojustice.ca/guided-pathways-home.

The Guided Pathways don’t give you legal advice. For advice about your situation, talk to a lawyer.

You must create an account to save your work and come back later. To do this:

• Go to www.cleointeractivehelp.ca
• Click Create an Account
• Enter your login and contact information
• Agree to the Terms of Use and enter the 6-letter code
• Click Register

An email will be sent to you. If you can’t find it, check your spam or junk mail folder. Click the link in the email to activate your account. Then, sign into your account at www.cleointeractivehelp.ca.

Check your spam or junk mail folder. If you still can’t find the email, try resetting your password:

• Go to www.cleointeractivehelp.ca
• Click Forgot Password
• Follow the steps to reset your password and activate your account

You can only save your work if you created an account. If you used the pathway as a guest, you can’t save your work.

To save your work and come back later:

• Click Save and Exit
• Follow the prompts to make sure your information is saved
• When you’re ready to continue, log in at www.cleointeractivehelp.ca
• Go to your dashboard and look under In Progress to resume your pathway

If you have an account on the system, you can go back to a pathway you started. To do this:

• Log in at www.cleointeractivehelp.ca
• Go to your dashboard and look under In Progress to find the pathway (or pathways) you started
• Click Resume

For security, the system times out after 1 hour of no activity. If your work isn’t showing up on your dashboard, it probably didn’t save. It’s a good idea to save regularly and create an account so you can return later if you need to.

After your forms are created, you can’t change your answers in the pathway. But, you can download the forms and make changes using a word processing program like Microsoft Word. If you haven’t finished yet, you can use the My Progress menu at the top of your screen to go back and edit your answers.

If you created an account, to find your completed forms:

• Log into your account at www.cleointeractivehelp.ca
• Scroll to Download Forms and Instructions on your dashboard
• Click View

You can download each form separately or all at once.

If you use the pathway as a guest without creating an account, you have to download your forms right after you finish the pathway.

No, you need to take additional steps to give your completed forms or documents to the court or tribunal. When you complete a Guided Pathway, you will receive an instruction guide about next steps.

If your account is locked, you can use the password reset feature. See Question 11 for how to do this.

If you forgot your password or are having trouble logging in:

• Go to www.cleointeractivehelp.ca
• Click Forgot Password
• Enter the email address associated with your account
• Answer the security question. This is the one you set up when you created your account. The answer to the security question is case sensitive (use capitals and small letters the way you set up your answer)

Check your email for instructions on how to reset your password and log back into your account. If you can’t find the email instructions, check your spam or junk mail folder.

Yes, you can:

• Log into your account at www.cleointeractivehelp.ca
• Go to Edit Profile
• Scroll down and click Delete
• Select OK to confirm that you want to delete your account
• After clicking “OK”, you should be redirected to the log-in screen and your account and all personal data stored will be removed as set out in our terms of use.

By following the above steps, a user can permanently delete all personal data stored on the system.

If you need technical support to use the Guided Pathways, email support@cleo.on.ca. Your email will be answered within 2 business days.

If you need legal information, visit stepstojustice.ca.

If you need legal advice about your situation, talk to a lawyer.